Dealer 2-Year Rating

Overall Rating

2.5 / 5
Customer Service
3  
Friendliness
4  
Overall Experience
2.3  
Price
3  
Quality of Work
3  
Service
1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Overall Experience

Not responsive, Long wait, Non-functioning online scheduler

By Nate773 on 2/4/2019 at 9:11 PM. Helped by Chip Pleasant, John Turner, Luke Turk.

Originally submitted an online service request for 20,000 mile check. I heard nothing for two weeks. Resubmitted another online request, heard nothing again, took a screenshot and emailed the GM. Heard nothing again, called and left VM for GM and Service Center. Finally got a returned call from the Service Center but they couldn't get my vehicle in for 3 weeks. That was somewhat understandable since there were several corrective issues with 2018 Q5's. However, in speaking with the Service Consultant, I was informed to not use the online scheduler and to call the Memphis Service Center. Get with the program, Audi is a luxury car and should have a functioning online service scheduler (Principle Toyota has one that works great for my wife's car). After all this, I received a call from the Service Center less than 48 hours before my appointment telling me they needed to reschedule due to being short-staffed. Fortunately, they were able to reschedule within a few days. Perhaps I've just had really bad luck with the dealership but it has been extremely frustrating to say the least. However, I'm inclined to think this is the norm with Audi Memphis - the Brand Specialist I'd originally interacted with never returned my email after we'd spoken on the phone and I emailed him the specs I was looking for in a 2018 Q5. A few days went by, and almost like what now seems like foreshadowing of my future interactions with this dealership, I heard nothing. After sending the same email to some other dealerships, I received several responses and had purchased my vehicle within two weeks.

I would not recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

The Ole Bait and Switch

By TheMRSTurner on 12/10/2018 at 2:11 AM. Helped by Mark Blake, Dustin, Jordan.

When I went to test drive the new Q7 I fell in love with it. Although I was not a HUGE fan of the rims on that particular vehicle. I spoke with the salesman and was wanting to make a deal with them since it was the end of the month and figured that I could always change out the rims later if I wanted. Well I ended up speaking with the sales manager about numbers and such since I live a solid 1.5 hours away. So, I was closing a deal with another dealership to get my wife a new truck so I was on the road all day that Friday. I came to conclusion that the numbers were good so we verbalized the deal over the phone. I would arrive to close later that day or first thing the next morning. Fast forward to closing and I questioned the finance guy about the VIN number because well, I thought the one I drove had a different last 4 digits. I even asked the salesman Mark Blake about it and he said that the one I was purchasing was in fact the car I drove. Upon arriving home later that night I double checked the paperwork and sure enough I had been misled. The vehicle that I test drove was NOT the one I purchased. There were several upgrades on the other vehicle that were NOT on the one I drove away in. I wrote them an email that night and had made arrangements to go back up there but I have been severely sick and will call again monday to make arrangements. I suggest going here with the knowledge that you will need to double check and triple check all the vehicle info so this does not happen to you. I must say that Dustin (sales manager I believe) and Jordan (in finance) were great with service but the salesman needs to be educated on proper sales skills and vehicle info. I mean, I just spent $75000 on a car and felt that I was misled.

I would not recommend this dealer.

Overall Rating

3.4  

3   Customer Service
5   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Long wait

By Vlnplaywr on 7/15/2018 at 11:57 PM. Helped by Sales manager.

It took a week and a half to actually get our new vehicle. The service manager did not notice that we were from out of town and had not made any provision to get our all weather floor mats (out of stock) to us Indeed we still have no idea how we will receive them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Happy Customer

By Selena's Acura on 2/12/2017 at 6:57 PM. Helped by Clarence Perry.

I was very please with the great customer service provided by the staff at Gossett Audi location. The sales representative Clarence Perry was very knowledgeable, professional and friendly! Great Job! Thanks to all who played apart in the purchase of my new car! 🚘👍🏼

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dependable, Knowledgeable, Approachable

By Audi Amy on 2/9/2017 at 5:19 PM. Helped by Jeff Massey.

I have owned "Gossett Audis" since 2002. Jeff Massey has always been my service rep. Jeff, and really all the service staff, are knowledgeable, friendly, and helpful. When I accidentally ran over a large dog and tore up my 2015 A4, I called Jeff before I called my husband. That's how much we trust him to advice. He guided me through the repair experience with ease, outing me in touch with Audi Care and providing important information to expedite getting my car repaired to new-car status. I recommend Gossett Audi highly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Totally pleased!

By Missouri Bootheel customer on 1/26/2017 at 3:38 AM. Helped by Sorry, but I can't remember those nice people's names!.

Every aspect of this service appointment was positive. After a long drive to get there (from southeast Missouri), I was greeted warmly, found my paperwork to be minimal and ready, and had a pleasant place to wait that had complimentary amenities while they immediately began servicing my new Audi. They completed their servicing promptly, and I was on my way again with plenty of time to do a bit of shopping before heading back home. Fine people/dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Job

By Happy Customer on 1/22/2017 at 5:36 AM. Helped by Jonathan Turner.

I've been taking my S5 to Gossett Audi for three years now. Jonathan Turner and the rest of the staff are fantastic. My expectations are always met or exceeded. I show up, sign some papers and a few minutes later I'm off in the loaner. The work is always done well. I'll keep coming back. Greg Wolf

I would recommend this dealer.

Overall Rating

2.8  

3   Customer Service
4   Friendliness
3   Overall Experience
1   Price
3   Quality of Work

Giving them a mulligan

By HeelBuff on 2/26/2016 at 10:54 PM. Helped by Dustin, Jon, Jeff.

I appreciate the GM calling me today after he noticed my poor ratings on Yelp, Google and Dealer Rater. I'm taking him at his word in good faith that my recent service encounters were outliers and things will be better - thus I am revising my rating upward. I will further revise it upward if in fact things go smoothly and without drama.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, Thanks Jeff M.

By Tyler21 on 5/19/2015 at 1:56 AM. Helped by Jeff Massey.

Had a little trouble with my A8 and thanks to Jeff in service I was in and out in no time. I love your new store great job on the building.

I would recommend this dealer.