Acura of Memphis
Dealer 2-Year Rating |
Dealer Reviews
Horrible horrible horrible!!!
From my very first experience with buying from Acura of Memphis the service was horrible... I went into the dealership in 2013 with no particular vehicle in mind to purchase but ended up finding a very nice fully loaded Mercedes GL450... I traded my Infiniti G35 in to only receive a “nice” lemon... after about 2 weeks of the lemon they agreed to finding a vehicle on the lot for the same price of the Mercedes... I then got an Acura MDX in which didn’t have all the whistles of the Mercedes or my Infiniti that I traded in... but it was nice. I actually ended up really liking it to the point I kept it 5 years (and still have it). Once I paid it off (early) I received a letter in the mail from the bank saying I may be entitled to a refund for any extra products I may have purchased with the SUV. I called Acura continuously for over a month getting the run around and leaving multiple messages with no returned calls. Finally, I spoke with someone who was willing to assist me. They got my contact info and was going to mail me some papers to sign. Needless to say I never received any papers. So I had had enough, I made a hour and 30 mins trip to Memphis because I lived in Mississippi to talk to someone face to face. When I talked to someone in finance, he told me “technically” I would get minimal refund to then telling me I would receive no refund for the gap plan that I had purchased with the vehicle because it was a fee to cancel the services and the fee would exceed what I would get in refund. So I said thank you and left... and to NEVER return again! I wouldn’t advise anyone to shop at that location. Horrible, horrible, horrible!
I would not recommend this dealer.
Phenomenal midst personal stress!
Was visiting in Memphis when my battery quits..not good for a 77 year old single female but Acura dealer a savior!Such a relief
I would recommend this dealer.
Smiles, smiles, and more smiles
Everytime I go to get my SUV serviced I am greeted like a loved family member. They have me in and out. My SUV always looks as if it just came off the showroom floor. Laughs and laughter always fill the room whenever I go. I truly love going to my dealership just because of the service.
I would recommend this dealer.
Awesome experience
Mr Freeman did excellent job as salesman. I had a very good offer on my trade. I used dealership for application. I was riding within a hour. We purchased a like new Camaro SS. Awesome experience. I will buy from them again.
I would recommend this dealer.
top notch from beginning to end
From the time I walked in to coming back to purchase a vehicle, the staff was knowledgeable, helpful and I felt like weren’t trying just to make a sell but build a relationship. I got a great suv and felt I was treated very good
I would recommend this dealer.
N0 haggle experience
This was the best car buying experience I have ever had.. I am a senior citizen and was treated with respect and honesty. You don't get that these days at a lot of the so called car dealers. I did all my research online and found the safest car to buy at the best price. Great job Acura of Memphis
I would recommend this dealer.
Great service, nice employees
The sales people greet me at the door. They are eager to help direct me to the correct location and I my experience is pleasant.
I would recommend this dealer.
Acura Service Experience
I took my 2009 Acura Tl in for service to replace worn oil pump seals on 11/16/18. Brian Richards, service advisor, greeted me and began to explain the time frame to complete the required maintenance task. Since it was going to take a full day to complete the task he suggested a rental car. I was glad Brian made that suggestion since it would be the next day when my vehicle woud be ready. It's people like Brian who makes a customer feels like they have your back and care about you. From the time you walk through the door you can tell that customer service and satisfaction are paramount. I always look forward in having my vehicle serviced with Acura of Memphis. Reginald S.
I would recommend this dealer.
Great service
I always have great service at Acura of Memphis. My experience is always the best service ever. The service center cares about me like family instead of s customer.
I would recommend this dealer.
Simply the BEST I’ve seen!
Acura of Memphis makes car repair much more palatable! Great service department (beyond compare), fair prices, and a wonderful complimentary snack/ coffee bar and car wash!
I would recommend this dealer.
Value of Coupon
I feel like the coupon that I received in the mail was kind of misleading. It really did not save me money. I could have gotten the same service somewhere else at the same or cheaper price.
I would recommend this dealer.
Routine Service
They got me in and out very quickly which is the most important thing to me. Car was returned clean and ready to go when promised.
I would recommend this dealer.
RDX shocks
our RDX was diagnosed yesterday to need new shocks. we were told the shocks would be in today. then we received a call this morning and were told to come get our vehicle because the shocks have been back ordered for three weeks. it is disappointing to us that a routine part for a 2016 vehicle would be backordered for three weeks.
I would recommend this dealer.
Excellent buying experience
Knowledgeable staff, Mike Surgeon was very professional and helpful. The vehicle was cleaned to perfection, and exactly what I was looking for. I would recommend this dealership to friends or family.
I would recommend this dealer.
Great
Russ did a great job, he really worked hard for us.we enjoyed working with him,even with the drive from Huntsville , Alabama we would come back again.
I would recommend this dealer.
Excellent service
Very professional service: setting up appt, monitoring progress, completing service in a timely fashion. Excellent facilities. The only drawback is that it is pricey. You get what you pay for.
I would recommend this dealer.
Won’t go here again!
Made promises to get me to drive there twice (1 1/2 hour each way). Jeff is finance is rude and lies. Thank you to Little Rock Acura for DELIVERING my new 2019 RDX and making the deal that Jeff said no one could make (the one he lied about to get me there). Acura of Memphis has lost my business forever - I WAS a repeat customer.
I would not recommend this dealer.
Check my Acura
This was my first Acura I purchased. And my services great just great. They were very professional people. I enjoy my first Acura services with Acura of Memphis
I would recommend this dealer.
Excellent
Very courteous and prompt service. I appreciate the email sent to me by Acura which specified the needed tires and their price for purchase and installation.
I would recommend this dealer.
Oil change
Was good and quick with very nice Nd and courteous staff the explained all that need to be done and the waiting room was nice and clean.
I would recommend this dealer.